Customer Experience Associate - Bubbleball Business Association

Job Description

Develop the BubbleBall customer service from the ground up
Play a key role in developing the brand experience across all facets of the business, not just customer service
Go above and beyond to deliver exceptional customer service
Prepare for customer inquiries by studying best in class customer service practices
Respond to customers via email, phone and social media
Provide accurate information to customers regarding billing and shipping of orders
Help set up customer inquiry routing processes and systems
Identify opportunities for improvement of systems as they relate to customer service, including CRM, customer support and fulfillment systems

Minimum BS/BA degree or MBA
A minimum of 1-year customer service, sales or account management experience is strongly preferred
Strong follow-through ethic and the ability to support multiple individuals in a fast-paced environment
Thrives in a challenging startup environment
Native English speaker
Exceptional verbal and written communication skills
Exceptional interpersonal skills
Organized, resourceful, and self-motivated with a very strong work ethic
Ability to stay calm when handling difficult customer experiences
Interest and experience in sports or events industries a plus
Experience managing other customer service representatives also a plus
Experience using systems such as Salesforce.com and Desk.com a big plus

Salary